by Larraine Miann Cruz | Mar 2, 2025 | Shipping Information
If your tracking says “Item arrival at the collection point,” your package is at your local post office. Pick it up soon to avoid return shipping. Contact your post office for details.
by Larraine Miann Cruz | Mar 2, 2025 | Shipping Information
Packages may be marked “delivered” before arrival and can take a few days to show up. If it hasn’t arrived after 5 business days, check with your local post office first, then contact us at support@freedomjapanesemarket.com.
by Larraine Miann Cruz | Mar 2, 2025 | Report / cancel my order
We handle every box with care but can’t control transit damage. If a snack is missing, email us at support@freedomjapanesemarket.com with photos, and we’ll fix it immediately.
by Larraine Miann Cruz | Mar 2, 2025 | Shipping Information
Customs fees and taxes are not included and are the subscriber’s responsibility. Regulations vary by country, and we have no control over import taxes. While we pay taxes in Japan, we take steps to minimize customs charges on your shipment.
by Larraine Miann Cruz | Mar 2, 2025 | Shipping Information
We ship quickly, but transit delays are beyond our control. Customs inspections may slow delivery, so monitor your tracking for updates.
