Terms of Service
Overview
By using, accessing, or purchasing from this website (“Site”), which is owned and operated by Freedom Japanese Market (“Freedom”), you agree to the following Terms of Service (“Terms” or “Agreement”). Please read these Terms carefully. If you do not agree with any part of these Terms, do not use the Site. Freedom reserves the right to change these Terms at any time by updating this page. Your continued use of the Site after such updates constitutes your acceptance of the revised Terms.
You must be at least 18 years of age, or use the Site under the supervision of a parent or guardian. Freedom grants you a limited, non-transferable, non-exclusive license to access and use the Site for personal use. We reserve the right to modify or discontinue the Site or any part of it at any time without notice.
Section 1 – Use of the Website
Freedom permits you to use the Site for personal, non-commercial purposes. You may not reproduce, distribute, display, publish, or modify any content on this Site without prior written consent from Freedom. You agree not to use the Site for any unlawful or unauthorized purpose.
You may not use any automated systems to access the Site or collect data. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. If you suspect any unauthorized access, please notify us immediately.
Section 2 – Registration and Membership
By subscribing to Freedom Japanese Market, you agree to provide accurate and complete information including your shipping address and payment details. You may receive emails related to your subscription, order updates, or promotional offers.
Subscriptions can be canceled anytime through your Customer Portal or by contacting our support team. Please refer to our FAQ section for more details.
Section 3 – Billing and Payments
By subscribing, you authorize Freedom to charge your payment method for the recurring subscription. You must keep your billing and shipping information up to date. We reserve the right to charge additional fees in the event of major shipping disruptions requiring upgraded services.
If a payment fails, we may retry your card or seek other payment methods. Changes to your account may take effect on the next billing cycle. All payments are non-refundable once processed.
Section 4 – Your Subscription Contract
Subscriptions automatically renew based on your selected plan. By subscribing, you agree to ongoing charges unless you cancel at least 48 hours before the next renewal date. If you cancel, you may continue receiving boxes until the end of your current billing cycle. No refunds are issued for partially used subscriptions.
Freedom reserves the right to update subscription plans and pricing at any time. We may terminate any subscription at our discretion.
Section 5 – Shipping
Trackable shipping options include insurance that covers theft, damage from natural disasters, or mishandling by the courier. Boxes not received due to incorrect addresses or refusals are not eligible for replacement or refund.
If items in your box are missing or damaged, you must report it within 7 days of receipt and provide the following:
- Photos of all sides of the box
- Photos of all contents in the box
- Close-ups of damaged items (if applicable)
We will issue a replacement or refund depending on product availability. Damage to packaging alone is not covered.
Returned boxes due to customer error (e.g., incorrect address) may be reshipped with an added fee. We reserve the right to update this policy at any time, with immediate effect.
Should you have any questions regarding the Terms of Service, please contact us right away.