SUBSCRIPTION
How does the subscription system work?
Subscribe to receive a fun assortment of Japanese snacks every month—no paperwork, no commitment. Cancel anytime from your account.
Your first box is charged at signup and ships within a week. After that, payments are collected on the 20th of each month, with a reminder email on the 15th.
How can I purchase a single box?
We are a subscription service, but you are more than welcome to create a subscription, pay for the first box, and then unsubscribe right after. This is also a great way to send a gift box! Once your payment is received after setting up the subscription (this only takes a few minutes) we will start preparing the first package, even if you suspend your subscription. You will not be charged in the following months and will not receive the following monthly boxes.
Can I send my box as a gift?
Send a gift box or subscription with a free custom message! After subscribing, email us your message at support@freedomjapanesemarket.com, and we’ll include it in the first box.
We can ship directly to your recipient—just enter their shipping address at checkout and use yours for billing.
*NOTE: For a single box, see the “How can I purchase a single box?” FAQ.
What is your refund policy?
Subscription fees are non-refundable, so cancel before renewal to avoid charges. We send reminder emails to ensure you only receive boxes you want.
We may suspend your account or shipments if there’s a payment dispute or suspected fraud. PayPal/Stripe will have the final say on any claims.
For questions, contact us at support@freedomjapanesemarket.com.
Why did my subscription renew?
Subscriptions auto-renew unless canceled before the next billing date. A reminder email is sent 5 days prior.
If not canceled in time, you’ll be charged for renewal. While future renewals can be canceled, the latest charge is non-refundable, and the box will still be sent.
What currency are your prices quoted in?
All prices are in USD. Exchange rates vary daily, so check xe.com for reference. Your bank handles currency conversion at checkout.
I forgot to cancel my subscription. Can I return the box for a refund?
Cancel before the billing date to avoid renewal. Once processed, orders can’t be canceled or refunded, even if returned.
How can I send gift boxes of Japanese treats to my clients, cast or team members?
Whether you’re treating your team, thanking valued clients, or sending appreciation to your cast or crew, we’re happy to help you share the joy of Japanese snacks! Just click over to our contact us page where you can give us an estimate of how many boxes you’ll need, tell us if the packages need to be shipped in a group or sent directly to the recipient and we will do our best to work something out.