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SHIPPING

📦 When does my box ship?

  • Your first box ships within about a week of your initial order.

  • You’ll receive an email notification with tracking information once it’s on its way.

  • Future boxes ship at the beginning of each month.

🛫 We ship from Japan directly to your door!

🌍 How much is shipping?

Shipping rates are based on your destination country. You’ll see the final cost after entering your address during checkout.

📦 Shipping Zones & Rates:

  • Zone 1 – Southeast Asia, China, Korea, Taiwan, Japan
    $10.99 – Includes international tracking (5–14 business days)

  • Zone 2 – United States, Canada, Australia, Mexico, Europe
    $13.99 – Includes international tracking (5–14 business days)

  • Zone 3 – Central/South America, Africa
    $20.99 – Includes international tracking (7–28 business days)

📌 Customs Declaration:

  • We declare a value of 2,000 JPY per box, which is often within duty-free limits.

  • Please confirm your local regulations.
    💡 Customers are responsible for any customs fees.

🔄 Shipping rates are subject to change based on international shipping conditions.

🚚 My box has shipped—when will it arrive?

  • You’ll receive a tracking number by email once your box is dispatched.

  • Delivery usually takes 1–3 weeks depending on your location.

  • If your box hasn’t arrived after 4 weeks, please contact us so we can help.

🎯 Will my box arrive by a specific date?

We do our best to deliver promptly, but international shipping can be unpredictable.

  • Most boxes arrive within 1–3 weeks.

  • If it hasn’t arrived after 4 weeks, reach out—we’re happy to assist!

🛃 Will my package be delayed in customs?

All packages must go through customs in the destination country.

  • After clearing customs, it will be delivered to your address.

  • We cannot control customs delays but try to reduce risk by:

    • Avoiding restricted products

    • Declaring a low item value

  • We recommend checking your country’s current customs clearance times.

📬 If your package hasn’t arrived after 4 weeks, contact us!

🚫 Why isn't my package moving?

We ship promptly, but transit can be delayed due to:

  • Customs inspections

  • Holidays

  • Weather conditions

  • Missed package scans

📦 Use your tracking number to monitor updates.
If it hasn’t moved in 3+ weeks, contact us and we’ll investigate.

💸 Do I have to pay customs fees?

Unfortunately, we can’t control import taxes or customs duties.

Here’s what we do to help:

  • Declare a low value (2,000 JPY) to reduce chances of fees

  • Avoid shipping restricted or flagged items

💡 However, each country has different rules.
Please check your local customs policy.

📌 You are responsible for any additional import fees.

💔 My box is missing an item or is damaged. What should I do?

If your package is missing or stuck:

  • Wait at least 3 weeks and check the tracking.

  • Contact us with:

    • Your customer number

    • Your full shipping address

📦 Sometimes packages are delayed due to missed scans or customs checks.

If an item is damaged or missing:

  • Email us right away.

  • Include:

    • A clear photo of the box

    • Photos of damaged items

🛠️ If it was our error, we’ll fix it immediately.

⚠️ Note: If the shipping address you provided was incorrect, we unfortunately can’t issue replacements.

📬 My package was marked “Delivered” but isn’t here. What should I do?

Sometimes packages are scanned “delivered” before they physically arrive.

  1. Wait 5 business days

  2. Check with your local post office

  3. If it still hasn’t arrived, contact us

🏣 What does "Arrival at Collection Point" mean?

Your package has arrived at your local post office.

📍 You’ll need to pick it up in person.
Contact the post office for specific pickup instructions.

🚨 Tip: Pick up your package soon to avoid it being returned to sender.