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Our subscription service allows our customers to automatically receive a fun assortment of Japanese snacks each month without having to fill out redundant paperwork each time. The subscription is commitment free, and you can cancel it whenever you want from your account.

You will be charged for the first box when you create your subscription. The first package will be shipped from our office within a week. As long as you continue your subscription, your subscription fee will automatically be collected on the 20th of each following month. We will send a reminder email on the 15th to let you know that the fee will be collected.

We are a subscription service, but you are more than welcome to create a subscription, pay for the first box, and then unsubscribe right after.  This is also a great way to send a gift box!  Once your payment is received after setting up the subscription (this only takes a few minutes) we will start preparing the first package, even if you suspend your subscription. You will not be charged in the following months and will not receive the following monthly boxes.

Subscription fees are non-refundable, so cancel before renewal to avoid charges. We send reminder emails to ensure you only receive boxes you want.

We may suspend your account or shipments if there’s a payment dispute or suspected fraud. PayPal/Stripe will have the final say on any claims.

For questions, contact us at support@freedomjapanesemarket.com.

Subscriptions auto-renew unless canceled before the next billing date. A reminder email is sent 5 days prior.

If not canceled in time, you’ll be charged for renewal. While future renewals can be canceled, the latest charge is non-refundable, and the box will still be sent.

Cancel before the billing date to avoid renewal. Once processed, orders can’t be canceled or refunded, even if returned.

The first box typically ships out within a week of your initial order. You will receive a shipment notification when your box has shipped.  Subsequent boxes will ship at the end of the beginning of each month.

Shipping costs are determined by what country the box is shipped. You will need to add your shipping address in checkout before this can be calculated. There are three basic zones for international shipping. Here is a list of some of the countries in each of the zones with corresponding shipping rates.

Zone 1: Southeast Asia / China, Korea, Taiwan and Japan
$11.00 – Shipping + International tracking (5 ~ 14 business day delivery)

Zone 2: United States, Australia, Canada, Mexico and Europe
$15.00 – Shipping + International tracking (5 ~ 14 business day delivery)

Zone 3: Central and South America, Africa
$20.00 – Shipping + International tracking (7 ~ 28 business day delivery)

We declare a 2000 JPY value per box. This should fall within the duty free limits for most countries. However, please confirm your country’s specific duty regulations as customers are responsible for any customs fees.

Please note that shipping methods and rates may be subject to change depending on current international shipping policies and conditions.

Orders typically arrive in 1-3 weeks, but international shipping can be unpredictable.

If your box hasn’t arrived after 4 weeks, contact us at support@freedomjapanesemarket.com, and we’ll assist you.

Check customs regulations before ordering to avoid delays. All boxes go through customs, which may slow delivery.

EU shipments may require a Passport No., Tax ID, or duty payment for clearance.

Customs fees and taxes are not included and are the subscriber’s responsibility.

Regulations vary by country, and we have no control over import taxes. While we pay taxes in Japan, we take steps to minimize customs charges on your shipment.

We handle every box with care but can’t control transit damage.

If a snack is missing, email us at support@freedomjapanesemarket.com with photos, and we’ll fix it immediately.

If your tracking says “Item arrival at the collection point,” your package is at your local post office. Pick it up soon to avoid return shipping. Contact your post office for details.