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SHIPPING

📦 When does my box ship?

  • If you create your subscription between the 1st of the month to the 15th, your first box ships on the close to the 15th of the month (depending on postal holidays).  If you create your subscription between the 15th and the end of the month, your first box will ship in about a week of your initial order.

  • You’ll receive an email notification with tracking information once it’s on its way.  You will continue receiving updates throughout the shipping process so you will know where your package is, every step of the way.

  • Future boxes ship around the 15th of each month.

🛫 We ship from Japan directly to your door!

🌍 How much is shipping?

Shipping rates are based on your destination country. You’ll see the final cost after entering your address during checkout.

📦 Shipping Zones & Rates:

  • Zone 1 – Southeast Asia, China, Korea, Taiwan, Japan
    $10.99 – Includes international tracking (5–14 business days)

  • Zone 2 – United States, Canada, Australia, Mexico, Europe
    $13.99 – Includes international tracking (5–14 business days)

  • Zone 3 – Central/South America, Africa
    $20.99 – Includes international tracking (7–28 business days)

📌 Customs Declaration:

  • We declare a value of 2,000 JPY per box, which is often within duty-free limits.

  • Please confirm your local regulations.
    💡 Customers are responsible for any customs fees.

🔄 Shipping rates are subject to change based on international shipping conditions.

🚚 My box has shipped—when will it arrive?

  • You’ll receive tracking updates by email once your box is dispatched.

  • Delivery takes 5 to 15 business days  (1 ~ 3 weeks). Unfortunately, we cannot give an exact delivery date as some places take longer than others.  Shipping times depend on the location (coastal cities receive packages faster than inland areas), season (holidays with gift giving slow shipping times down) and specific local shipping issues (postal strikes, inclement weather, customs efficiency etc.) 

  • If your box hasn’t arrived after 4 weeks, please contact us so we can help.

🎯 Will my box arrive by a specific date?

We do our best to deliver promptly, but international shipping can be unpredictable.

  • Most boxes arrive within 1–3 weeks.

  • If it hasn’t arrived after 4 weeks, reach out—we’re happy to assist!

🛃 Will my package be delayed in customs?

All packages must go through customs in the destination country.

  • After clearing customs, it will be delivered to your address.

  • We cannot control customs delays but try to reduce risk by:

    • Avoiding restricted products

    • Declaring a low item value

  • We recommend checking your country’s current customs clearance times.

📬 If your package hasn’t arrived after 4 weeks, contact us!

🚫 Why isn't my package moving?

We ship promptly, but transit can be delayed due to:

  • Customs inspections

  • Holidays

  • Weather conditions

  • Missed package scans

📦 Use your tracking number to monitor updates.
If it hasn’t moved in 3+ weeks, contact us and we’ll investigate.

💸 Do I have to pay customs fees?

Unfortunately, we can’t control import taxes or customs duties.

Here’s what we do to help:

  • Declare a low value (2,000 JPY) to reduce chances of fees

  • Avoid shipping restricted or flagged items

💡 However, each country has different rules.
Please check your local customs policy.

📌 You are responsible for any additional import fees.

💔 My box is missing an item or is damaged. What should I do?

If your package is missing or stuck:

  • Wait at least 3 weeks and check the tracking.

  • Contact us with:

    • Your customer number

    • Your full shipping address

📦 Sometimes packages are delayed due to missed scans or customs checks.

If an item is damaged or missing:

  • Email us right away.

  • Include:

    • A clear photo of the box

    • Photos of damaged items

🛠️ If it was our error, we’ll fix it immediately.

⚠️ Note: If the shipping address you provided was incorrect, we unfortunately can’t issue replacements.

📬 My package was marked “Delivered” but isn’t here. What should I do?

Sometimes packages are scanned “delivered” before they physically arrive.

  1. Wait 5 business days

  2. Check with your local post office

  3. If it still hasn’t arrived, contact us

🏣 What does "Arrival at Collection Point" mean?

Your package has arrived at your local post office.

📍 You’ll need to pick it up in person.
Contact the post office for specific pickup instructions.

🚨 Tip: Pick up your package soon to avoid it being returned to sender.